FAQ
Questions, Answered
Everything you need to know about booking a massage with Luna, from prices and timing to what to expect when we come to you.
Booking and how it works
Booking and how it works
Send one message on LINE or WhatsApp with the treatment, how long you want, and where you are. There is no app, no account and no form to fill in. We reply with a therapist name, an arrival window and the full price before anyone sets off.
Usually 30 to 40 minutes. The exact number depends on where you are and what time it is: between 5pm and 7pm the Asok junction pushes it toward the longer end, and after 10pm it is often shorter than 30 minutes because the roads clear.
Every day from 2pm until 3am. The last session starts at 3am, which is a start time rather than a cut-off for enquiries, so a 3am booking still runs its full length.
No, and we would rather say so than advertise it and not turn up. Luna runs 2pm to 3am. If you need a therapist at 5am, a hotel spa with someone on site overnight is the realistic option in Bangkok.
Both work. Most bookings are same day and often within the hour. If you already know you want a session at a particular time, booking ahead costs nothing and means a therapist is assigned to you rather than found at the last minute.
No. Nothing is taken upfront, no card details are held, and payment happens at the end of the session. If you need to cancel, tell us as early as you can so the therapist is not already travelling.
The Sukhumvit corridor and the areas around it, from Nana through Asok, Phrom Phong, Thong Lo and Ekkamai out to Phra Khanong and On Nut, plus across to Silom and Sathorn. Travel is free within 6.9 km of that. If your address is outside the ring, send it and we will give you a straight answer rather than a maybe.
Prices and payment
Prices and payment
Traditional Thai massage starts at 900 baht for 60 minutes. Oil is 1,000, aromatherapy 1,200, coconut oil and deep tissue 1,400, and four hand starts at 1,800 because two therapists come. Every length from 60 to 180 minutes is listed on the pricing page.
Not within 6.9 km, which covers almost all of the area we serve. Beyond that a taxi fee of 200 to 800 baht applies depending on distance, covering the round trip. It is confirmed with your quote before you book, never added to the bill at the end.
No. A booking at 2am costs exactly what the same booking costs at 2pm. There is no night rate and no minimum for an after-midnight session.
No. The figure quoted on LINE is the figure you pay. It is agreed before she leaves, and nothing is added, suggested or upsold at the door. A quote that moves on arrival is the most common complaint in this category and it is the easiest thing to get right.
At the end of the session, in cash, by card or in crypto. Whichever is easier for you, and you can decide on the day.
Per minute, yes. A 120 or 180 minute booking works out gentler per hour than a single 60, so a deeper session stretches the money further. Ninety minutes is where most people land for a complete treatment, and it is the length we would recommend if you are choosing between two.
It is not expected and the price on the page is the whole price. Tipping is common in Thailand and always welcome, but nobody will make you feel awkward for not doing it.
Choosing the right massage
Choosing the right massage
The short version: traditional Thai if you feel stiff, oil if you are tired, aromatherapy if you want to sleep, deep tissue if one specific spot has been sore for more than a week. If none of those fits, describe what hurts when you message us and we will tell you which treatment does.
Thai massage uses no oil and is worked through loose clothing, with acupressure and assisted stretching along the body. Oil massage uses warm oil and long gliding strokes on the skin. Thai is better for stiffness and range of movement, oil is better for tiredness and general tension.
It can be uncomfortable in places, and it should never be more than that. Deep tissue works slowly and firmly into the layer beneath the surface, so tell the therapist if the pressure is wrong. She would much rather adjust at minute five than find out at the end.
Sixty minutes is enough for a general unwind. Ninety is the right choice if you have a specific problem area, and it is genuinely better than 60 for deep tissue, because the first fifteen minutes are spent warming the tissue before any real work starts. Book 120 or 180 if you want the whole body covered without anything rushed.
Aromatherapy, by a clear margin. Light pressure with scented oils settles the nervous system rather than working tissue, so it leaves you ready to sleep. Deep tissue is the one to avoid late, because firm work can leave you more alert than when you started.
Yes. Say so when you book so two therapists are assigned rather than one. In a condo, a living room floor usually works better than a bedroom, because two mats need more space than people expect.
What happens during the session
What happens during the session
A clear floor space about the size of a single bed, or the bed itself. The therapist brings the mat, the towels and the oil. If you have booked traditional Thai, give yourself two minutes to change into something loose, because that treatment is worked through clothing.
She sets up, then asks what you want worked on and how much pressure you want. The session runs the length you booked and ends at that time. You stay covered by a towel apart from the area being worked, and the therapist works only the areas agreed at the start.
Luna is a professional treatment service and nothing else. If you are looking for something other than a massage, this is not that service, and asking will end the session. We put that plainly rather than leaving it vague, because it saves everybody a wasted evening.
No. Say what you want at the start and then say nothing at all if you prefer. Most people go quiet within ten minutes and that is completely normal. The only thing worth speaking up about mid-session is pressure.
Say so immediately. Adjusting pressure is a normal part of the job and no therapist takes it personally. Sitting through 60 minutes of pressure you do not like is the single most common reason a session disappoints, and it takes one sentence to fix.
Almost always. Most Bangkok buildings will ask her for ID at the desk or call your room first. Telling reception you are expecting a visitor before she arrives removes that step, and in the larger condo buildings it is the difference between a two minute entry and a fifteen minute one.
Yes, and it is worth doing once you have had a session you liked. Every therapist has a profile you can read, and you can ask for her by name. If she is already out on a session we will tell you the wait rather than sending someone else without checking.
After the session
After the session
Mild soreness for a day or two after firm work is normal, particularly after deep tissue or a first session in a long time. It should feel like the ache after exercise rather than sharp pain. If something is genuinely painful rather than tender, that is worth mentioning to us and worth seeing a doctor about.
Have a glass or two, and mostly because it is a sensible thing to do rather than because massage releases anything that needs flushing out. That claim gets repeated a lot and there is not good evidence for it. Water will not do you any harm.
You can, but most people do not want to, and that is the point. A session works best when nothing is scheduled after it. If you have booked deep tissue, leave hard training for the next day, because the tissue has already had a workout.
For general tension, every two to four weeks keeps things from building back up. For a specific problem area, a run of weekly sessions for three or four weeks does far more than the same number spread across six months. Once a year does very little beyond feeling nice on the day.
Before is more useful than after. Oil is absorbed better into clean skin, and showering immediately afterwards washes off work you have just paid for. If you have had an oil treatment, leaving it a few hours is better.
Tell us, and tell us specifically. Pressure, timing, the therapist, anything. We would rather hear it than lose a customer quietly, and specific feedback is the only kind that changes what happens next time.
Health, safety and when not to book
Health, safety and when not to book
Yes. Every therapist works for Luna directly rather than through a listing site, and each is trained in traditional Thai massage plus oil and deep tissue work. Their profiles say what each one is strongest at, so you can match the therapist to the treatment.
Yes, and it is worth checking before you do. Avoid massage if you have a fever or an active infection, an open wound or recent surgery in the area, a blood clot or a clotting disorder, or if you have been advised against it by a doctor. If you are unsure, ask your doctor first rather than the therapist.
Speak to your doctor or midwife first, and tell us when you book so the therapist can adjust the position and the pressure. We will not take a booking that we do not think is safe, and we will say so rather than take the money.
Tell us when you book rather than when the therapist arrives, so she can plan the session or so we can tell you that massage is not the right call. Recent injuries, back conditions, high blood pressure and skin conditions all change what is appropriate.
You will always know who is coming before she arrives, because we send the therapist name and her profile with the confirmation. She will carry ID and the hotel or building desk can check it. If anything feels wrong at any point, end the session and tell us.
Yes. If the therapist you booked becomes unavailable we message you and ask, rather than sending a substitute and hoping you do not mind. Being able to trust that is the whole reason the profiles exist.
Still here
Still have a question?
Message us and we'll answer right away. A therapist can be near you tonight.
Open 2pm to 3am, every day.